PRICING // THE HONEST MAP
The three ways IT companies charge.
Hourly — “break-fix”
Something breaks, you pay for the time it takes to fix it. Honest fit: very small operations with simple needs and no sensitive data — we do this work ourselves, without long contracts. The catch as you grow: emergencies bill at emergency prices, incentives point the wrong way, and nobody is watching your security between calls.
Managed — the flat rate
One monthly number covers monitoring, patching, helpdesk, backups, security, and a roadmap for what's next. The part that matters most is the incentive: we earn the same in a calm month as a chaotic one, so prevention is the profitable move for both of us. This is how K&A has run since 2020.
Vendor support
Your line-of-business software's help desk — often worth having for that application, but it covers their software, not your network, backups, email, or the laptop it runs on. A useful ingredient in an IT plan; never the plan itself.
Comparing quotes? Take the free IT Buyer's Guide
The full field manual behind this page: the fine print that separates two “identical” quotes, twelve questions to ask any provider before you sign, and a print-and-fill worksheet for comparing two quotes on the facts. Get the free guide →
WHAT YOU GET // ONE NUMBER
What the flat rate covers.
24/7 Monitoring
Patching & Maintenance
A Real Person, Six Days
Backups That Restore
The Security Stack
A Roadmap, Not Surprises
HOW IT WORKS // THREE STEPS
How your number gets built.
01 · The look-around
A free assessment, about an hour: we walk what you run — machines, backups, security, phones — with you, in plain English. No forms to fill first, no homework.
02 · The written number
You get a short written summary of what we found and a flat, all-in monthly figure — with what's included and what's excluded spelled out on the same page.
03 · Your call
Take it, compare it, or keep it in a drawer. No obligation, no follow-up pressure — and every question in our buyer's guide answered in writing before you sign anything.
QUESTIONS // STRAIGHT ANSWERS
Asked across the table, answered the same way.
Why isn't there a price list on this page?
Because there's no standard pricing in IT, and a number quoted before anyone has seen your environment is a guess in one direction or the other. What you should expect — from us or anyone — is a written, flat, all-in number produced after a real look at what you run. Ours comes from a free assessment, and it arrives in writing.
What happens during the free assessment?
About an hour, usually on-site: we walk what you actually run — machines, backups, security, phones, and who you call when something breaks — in plain English. It ends with a short written summary of what we found and a written flat rate. No obligation, and no pressure either way.
Do we have to sign a long contract?
Break-fix and repair work doesn't require a long contract — if you're a very small operation with simple needs, that may honestly be your best fit, and we'll say so. For flat-rate plans, every term is in writing before you sign: what's included, what's excluded, response commitments, and what you leave with if you ever go. The buyer's guide below lists the questions to ask — including of us.
We already have an IT provider. Is comparing awkward?
Not for us. Bring their quote to the assessment and we'll translate the fine print line by line — what's covered, what's excluded, what the exit terms mean — even if you decide to stay put. An informed no is a fine outcome.
NEXT STEP // THE WRITTEN NUMBER
Get your flat, all-in number.
Free assessment, about an hour, ends with a written figure and zero obligation. Bring a competitor's quote and we'll translate the fine print while we're at it.