Five minutes of reading. Real protection.

• The three ways IT companies charge — hourly break-fix, flat-rate managed, vendor support — and the honest fit for each (sometimes the cheap one is right)
• The six catches of hourly-only IT that never appear on the invoice
• The fine print to check before signing: exclusions, backup ownership, written response commitments, and exit terms
• Twelve questions to ask any provider, plus a print-and-fill worksheet for comparing two quotes side by side

Sourced from our professional campaign library and rewritten in plain K&A English.